Online Computer Support (remote)

Our most popular service option, PAY-PER-INCIDENT provides computer support for pop-ups (spyware), virus detection and removal, error messages, a slow computer, email problems, hijacking and much more.

The PAY-PER-INCIDENT is a pay-as-you-go service priced at $19.99 for every 15 minutes. You may purchase a full hour at a discounted rate of $60 for 60 minutes, and save any unused minutes in your account for future use. Ideal for use with a single desktop computer or laptop. Pre-purchase more minutes and save them in your account for anytime use!

This will be the 'default' service option when you schedule a service call unless you inform the technician otherwise.

• Additional Terms
  
  • Account set up required
  • Minimum 15 minute support increments
  • Support for Windows 98 or newer operating systems (currently no online support for Apple Macintosh)
  • Credit card on file
    
  • Accept Terms of Service
    
  • A service appointment fee of $19.99 will be charged to your credit card at the time of your appointment unless appointment is cancelled a minimum of two (2) hours prior to your scheduled appointment. This amount will be credited to your service fees at close of service or converted to minutes and added to your account if the appointment is missed.
  
  Optional: Physical on-site computer support service is also available, throughout SW-Michigan.

HollAm-Group LLC'S unique, proactive computer monitoring, inventory and security patch management, trouble ticketing, access your PC from anywhere, remote assistance and automated problem correction capabilities provide the best and most-cost effective repair solutions for any technology problem that arises in your business.

HollAm-Group LLC Premium addresses small business concerns; maximum availability and productivity of your computing assets, immediate support when requested and the ability to securely organize your information while protecting your business knowledge.

Now you can leverage the most comprehensive suite of Information Technology tools available today, designed to enhance you business.

PC Inventory / Computer Audit
Complete computer inventory and software inventory. Scheduled LAN audits. and always up-to-date.

PC Remote Control / Remote Support
Access computers remotely from anywhere. Secure and configurable. Access PCs behind firewalls and NAT without port mapping or infrastructure changes.

Patch Management
Security patch scan, patch deployment and history Scalable, secure, configurable and location independent.

Network Monitoring / Alerts
Instant notification for hardware changes, software changes, policy violations, low disk space, unapproved network access, new devices on the LAN, etc.

Windows Event Monitoring / Alerts
Remotely monitor Windows system event log, application event log and security event log with user defined alerts.

Software Installation / Update
Complete software installations and software updates across the organization. Easier and more flexible than SMS and other solutions.

Help Desk / Trouble Ticketing
Complete integrated trouble ticketing. User and administrator create/update. Policy based notification. Built in online Chat for support personnel and users.

Network Policy Enforcement
Monitor network usage by machine and by application. Define policies and limit network access to only corporate approved applications.

Integrated Reports
Comprehensive integrated management and operational reports available. View online or export to HTML, Word or Excel.

Maximum Security
Encrypted communication using 256-bit RC4 with rolling keys. No open ports. No plain-text data packets the network. Nothing for attackers to exploit.

Fast and Easy Deployment
Deploy in minutes without downtime. Automatic discovery and deployment to all computers, local or remote.